Job Hunt America

Job Type: Fulltime

Job Description:

Look what GRAINGER has to offer…Competitive pay, Excellent Benefits and a Great work schedule!!

We are seeking a Sales Specialist to join our growing team.

Grainger’s typical operating hours are Monday through Friday from 7 a.m. – 5 p.m. As a full-time employee, you would be expected to work during normal business hours.

The Sales Specialist handles complex customer accounts and transactions in order to achieve results beyond customer expectations and drive sales. They work with multiple business partners to achieve solutions in order to solve customer problems as defined by the Grainger Service Promise. This position communicates with customers to understand specialized requirements in order to develop and implement branch processes to ensure customer satisfaction. They also drive sales growth by engaging in actions that identify leads for further selling opportunities with every customer.

This position will also be assigned IMR duties (In Market Research) to perform tasks such as data collection, bar code labeling, customer training, and on-going customer service at the customer's location. IMRs may be hourly paid branch employees or OSSMs (see below). They assist in the implementation process and provide regular service to customers approved for Vendor Managed Inventory (VMI). They also help implement Customer Managed Inventory (CMI) deals.


Principal Duties and Responsibilities include:

• Executes the Grainger Service Promise and demonstrates, by action, the company Values.
• Provides high level, personal support to large or complex accounts. Actively probes to uncover unique or complex business needs and works with the customer to develop cost effective solutions to meet those needs in order to promote customer loyalty.
• Acts as an expert resource regarding Grainger products, services and other offerings.
• Freely shares knowledge with team members and may assist in the training, coaching or mentoring of new associates.
• Understands and communicates the Grainger Value Advantage message while utilizing available sales tools.
• Proactively focuses on growing sales in branch unassigned accounts. Makes outbound calls to follow up on new accounts or on open quotes.
• May assist Sales Partners with Inventory Solutions implementations including data collection, small scale cross referencing, site set up, customer training and ongoing customer service.
• Collaborates with Account Managers on sales calls. Builds relationships by sharing product information and branch service capabilities. Partners with Sales to provide appropriate levels of support for off-site customer events.
• Shares local market knowledge and competitive information with branch leadership and sales teams.
• Has process ownership for branch initiatives such as leads generation, conversion rate, GPS, triple guard sales, or contractor program. May provide updates at district meetings.
• Is proficient at using SAP and CIC to keep accurate records of customers’ transactions, inquiries and comments as well as actions taken. Easily navigates the system to provide information on pricing, availability and alternate product selection.
• Uses systems and other resources to cross reference part numbers and/or descriptions to identify product for customer. This may include parts and sourcing from other suppliers or manufacturers.
• Captures lost sales to improve local inventory.
• Interacts with team members from different parts of the organization to provide the customer with the best possible solution within desired timeframes.
• Takes personal ownership for meeting or exceeding established individual and team metrics. May help other associates master skills so they can meet objectives.
• Consistently executes on all BBX requirements.
• Identifies and communicates process improvement opportunities while suggesting possible solutions.
• Supports other areas of the branch as needed.
• Utilizes Grainger export policy and processes to ensure customer shipments meet requirements.
• Participates in all required training to ensure proper compliance of HAZMAT and refrigerant when processing transactions. Completes product training courses in order to convert inquiries to orders.
• Performs necessary housekeeping duties.
• Other duties as assigned.


Position Requirements Preferred Education & Experience:

• Must be at least 18 years old
• High school diploma or equivalent; Some college preferred
• Minimum 3 years customer service and sales experience in similar industry
• Must be computer literate and able to learn required software programs including SAP.
• Ability to work with minimal supervision to analyze and prioritize customer situations and implement proper resolution.
• Strong knowledge of Grainger products and services
• Demonstrates effective selling skills.
• Self motivated with a high energy level with a passion for customer service.
• Ability to work independently and maximize use of time and resources. Can make solid business decisions which impact customers with little or no direction
• Possess the technological capabilities to efficiently navigate the Grainger systems to support customers.
• Is aware of own strengths and weaknesses. Is open to developmental feedback and takes responsibility for personal development.
• Ability to learn new systems that belong to a third party or customer.
• Ability to solve the most complex problems in order to meet customer needs.
• Possess the ability to multitask large volumes of work while remaining extremely organized.
• Exhibit strong communication skills with the ability to engage with customers in addition to strong follow up skills.
• Must pass a pre-employment drug screen and background check.

The Sales Specialist reports directly to a Customer Service Manager or Branch Manager and may take daily direction from Sales Team Leads. They build cross functional working relationships (sales, Sourcing, Inventory Management, etc) and have significant daily interaction with customers, branch team members, Sales and other internal business partners. (Has some interaction with vendors and freight carriers.) The work of a Sales Specialist is performed in an office and warehouse environment with a moderate noise level and regular distractions; most of the time is spent sitting in the same location. Regular use of computer, keyboard and mouse is required. Physical requirements include moving from one place to another, reaching, lifting, climbing, standing and bending. Must be able to regularly lift up to 50 pounds unassisted and heavier loads with assistance. The Sales Specialist must be able to utilize verbal and written communication skills. Candidates must be able to work weekends as required.

Besides offering a comprehensive compensation package, Grainger also provides excellent promotional opportunities.

For more information on this job posting, please go to:
http://www.find-a-job-usa.com/AZ-jobs.html